Q: How are nanospheres shipped?

Most of our nanosphere products are shipped in glass vials as a free-flowing dry powder.

Q: What are the shelf-life and storage requirements?

We recommend to store dry powder products in a cool dry place in a sealed container to minimize moisture and contamination.

Q: Are any materials hazardous or require special shipping?

None of our products are hazardous or require special shipping.

Frequently Asked Questions - Ordering

Q: What is the best way to place an order with your company?

Please place your orders on-line to expedite shipment.

We accept payment via Credit card, Paypal, and Purchase Order (with pre-approval).

If paying with a Purchase Order, please email a copy of the purchase order which includes all of the following information:

*Purchase Order #

*Email address for confirmation

*Complete Ship To address with phone number

*Complete Bill To address with email address for sending invoices

* Shipping method

Q: Is there a minimum order quantity or a minimum order amount?

We have no minimums.

Q: What is your preferred payment method? (PO, Credit Card, or Net Terms)

Initial orders are paid with a credit card, then we can evaluate for Net30 Terms.

Q: Do you accept American Express?

Yes but we prefer Visa/Mastercard.

Q: When will my order ship?

In Stock orders placed online by 2pm (14:00) Pacific Time typically ship the same business day.

Allow an extra day for processing Purchase Orders, and orders shipped collect to UPS & DHL accounts.

Q: Can you add customer PO # on the packing slip?

Yes, this is usually done in the address fields.

Q: Can we ship collect to our shipping account?

Yes. We charge additional $15USD customs paperwork fee on international shipments.

Q: What is your return policy?

Most unopened stock products in resalable condition may be returned within thirty (30) days of purchase with a 15% restocking fee. Custom products may not be returned. Please contact us for an authorization number prior to returning.

Q: What is your warranty?

We guarantee the quality of our products to specifications listed on the website.

Q: Do you have a distributor in my country?

We do not use distributors. For best service we ship direct to our customers anywhere in the world.

Q: Are products in stock?

Product Stock Statuses listed on our website are updated regularly and are 99.9% accurate.