Q: How are nanospheres shipped?
Most of our nanosphere products are shipped in glass vials as a free-flowing dry powder.
Q: What are the shelf-life and storage requirements?
We recommend to store dry powder products in a cool dry place in a sealed container to minimize moisture and contamination.
Q: Are any materials hazardous or require special shipping?
None of our products are hazardous or require special shipping.
Frequently Asked Questions - Ordering
Q: What is the best way to place an order
with your company?
Please place your
orders on-line to expedite shipment.
We accept payment
via Credit card, Paypal, and Purchase Order (with pre-approval).
If paying with a Purchase Order,
please email a copy of the purchase order which includes all of the following information:
address for confirmation
Ship To address with phone number
Bill To address with email address for sending invoices
Q: Is there a minimum order quantity or a minimum
We have no minimums.
Q: What is your preferred payment method? (PO, Credit Card, or Net Terms)
Initial orders are paid with a
credit card, then we can evaluate for Net30 Terms.
Q: Do you accept American Express?
Yes but we prefer
Q: When will my order ship?
In Stock orders placed online by
2pm (14:00) Pacific Time typically ship the same business day.
Allow an extra day for processing
Purchase Orders, and orders shipped collect to UPS & DHL accounts.
Q: Can you add customer PO
# on the packing slip?
Yes, this is usually done in
the address fields.
Q: Can we ship collect to our shipping
Yes. We charge additional $15USD
customs paperwork fee on international
Q: What is your return policy?
Most unopened stock products in resalable
condition may be returned within thirty (30) days of purchase with a 15%
restocking fee. Custom products may not
be returned. Please contact us for an authorization number prior to returning.
is your warranty?
We guarantee the quality of our products to
specifications listed on the website.
Q: Do you have a distributor in my
We do not
use distributors. For best service we ship direct to our customers anywhere in the world.
Q: Are products in stock?
Product Stock Statuses listed on our
website are updated regularly and are 99.9% accurate.