Q: How are nanospheres shipped?
Most of our nanosphere products are shipped in glass vials as a free-flowing dry powder.
Q: What are the shelf-life and storage requirements?
We recommend to store dry powder products in a cool dry place in a sealed container to minimize moisture and contamination.
Q: Are any materials hazardous or require special shipping?
None of our products are hazardous or require special shipping.
Frequently Asked Questions - Ordering
Q: What is the best way to place an order
with your company?
Please place your
orders on-line to expedite shipment.
We accept payment
via Credit card, Paypal, and Purchase Order (with pre-approval).
If paying with a Purchase Order,
please email a copy of the purchase order which includes all of the following information:
*Purchase
Order #
*Email
address for confirmation
*Complete
Ship To address with phone number
*Complete
Bill To address with email address for sending invoices
*
Shipping method
Q: Is there a minimum order quantity or a minimum
order amount?
We have no minimums.
Q: What is your preferred payment method? (PO, Credit Card, or Net Terms)
Initial orders are paid with a
credit card, then we can evaluate for Net30 Terms.
Q: Do you accept American Express?
Yes but we prefer
Visa/Mastercard.
Q: When will my order ship?
In Stock orders placed online by
2pm (14:00) Pacific Time typically ship the same business day.
Allow an extra day for processing
Purchase Orders, and orders shipped collect to UPS & DHL accounts.
Q: Can you add customer PO
# on the packing slip?
Yes, this is usually done in
the address fields.
Q: Can we ship collect to our shipping
account?
Yes. We charge additional $15USD
customs paperwork fee on international
shipments.
Q: What is your return policy?
Most unopened stock products in resalable
condition may be returned within thirty (30) days of purchase with a 15%
restocking fee. Custom products may not
be returned. Please contact us for an authorization number prior to returning.
Q: What
is your warranty?
We guarantee the quality of our products to
specifications listed on the website.
Q: Do you have a distributor in my
country?
We do not
use distributors. For best service we ship direct to our customers anywhere in the world.
Q: Are products in stock?
Product Stock Statuses listed on our
website are updated regularly and are 99.9% accurate.